We're Here to Help You Pass with Confidence.
Have questions about our CBT mock examinations, scoring methodology, or Prometric test center procedures? Reach out directly to our curriculum and technical support team.
Candidate Support
Inquiries regarding test enrollment, score reports, answer explanations, or technical feedback.
support@gakkounoshiken.siteWhatsApp Channel
Official announcements, voucher alerts, exam schedule updates, and daily study tips for candidates.
Join WhatsApp CommunitySupport Hours
Sat – Thu: 09:00 – 20:00 (BST)
Equivalent: 12:00 – 23:00 (Tokyo JST)
Standard Response: Within 24h
Candidate Inquiry Desk
Fill out the form below. A language curriculum specialist or technical coordinator will reply to your email.
Publisher & Editorial Operations
Gakkou No Shiken (学校の試験)Gakkou No Shiken is an independent educational preparatory platform. We are not affiliated with or endorsed by The Japan Foundation (国際交流基金), Prometric Inc., or the Ministry of Foreign Affairs of Japan.
Quick Answers Before You Write
How fast will I receive a response to my inquiry?
Our candidate support team typically replies within 12 to 24 hours (Saturday through Thursday, 9:00 AM – 8:00 PM BST / 12:00 PM – 11:00 PM JST).
Can I get help with Prometric ID registration or test voucher purchasing?
Yes! We guide candidates on how to register their official Prometric ID, locate test venues in Dhaka/Chittagong or overseas, and navigate local currency voucher requirements.
How do I report an issue with a mock test question or audio playback?
Please use the form below with the subject "Question Feedback / Technical Issue", mentioning the Test ID (e.g. BDJ01) and Question Number. Our language curriculum specialists review every report.
Can language institutes or Japanese training academies partner with Gakkou No Shiken?
Absolutely. We partner with Japanese language academies across Bangladesh, Nepal, and South Asia to provide batch mock examinations and candidate diagnostic reports.